Install an Office update after the update-required message
Check your installed SAM Office version and follow the current manual download-and-install process when the published service version differs.
This guide is based on application documentation. Its full procedure has not yet been tested directly; some details may vary by operating system and version.
Step by step
- Save any open SAM Office documents. An update notification can appear while a document remains open; the version check also runs at the next launch.
- Read the installed SAM Office product version from the sam-version text file without editing it. On Mac, locate the SAM Write app in Applications, use Show Package Contents, then open Contents > MacOS > sam-version with a text viewer. On Windows or Ubuntu, open sam-version in the installed SAM Office program folder. The document format and the underlying office-engine version are different numbers.
- If Update required appears, record the installed product version and any versions shown in the message. The installed version must exactly match the published SAM Office service version; a newer installed version can also block launch or sign-in. If the available installer does not match, ask support before replacing your installation.
- In the Update required message, choose Download. The current button opens the official download website in your browser.
- Choose the available SAM Office installer for your operating system and processor. Download the installer to your computer.
- After saving, close SAM Write, SAM Count and SAM Show. Run the downloaded installer and approve the normal operating-system permission request.
- Wait for installation to complete, reopen the required Office app and sign in with your SAM Mail account if asked.
- If the message remains, send support the installed SAM product version, the version offered for your platform and your operating system. Keep passwords and session details out of the message.
Download currently opens a browser; you install the downloaded package yourself. Automatic installation is not part of this flow.
The service checks equality, not simply whether your installation is older. A cached mismatch can still prevent sign-in while offline; disconnecting is not an update solution.
Read sam-version only; do not change it to bypass the check. If you cannot locate the file, ask support to identify the installed product version.
Did this guide help?
Your feedback is stored in this browser only.Still looking for an answer?
Contact the support team from your account and follow your request in the portal.