Troubleshoot sign-in and app access

Step by step

1. Confirm the selected domain first: smail.sa and sammail.sa are different domains.
2. Enter only the part before @ when the SINGLE SIGN-ON page asks for Username that way.
3. Re-enter the password and check keyboard language and capitalization.
4. Use Forgot password? for the official recovery flow if needed.
5. If another application opens a new sign-in page, check the account and domain it requests rather than assuming every window shares a session.
6. If the problem persists, give support the time, application and error text without passwords or recovery codes.

Inside the application

Continue with these guides