Meetings
Camera and microphone troubleshooting
Check devices and permissions when preview or device access fails.
Step by step
- Open the meeting link and remain on the prejoin screen.
- If Could not access your camera or microphone appears, check the site’s browser permissions.
- In operating-system settings, allow the browser to use the devices.
- Close other applications using the camera, and check connections and physical mute controls.
- Choose the correct Microphone and Camera, then reload and retry the preview.
- If the problem persists, send support the browser, operating system and error text without a private meeting code.
Inside the application
Before you continue
The error in the illustration comes from a browser without real device access. It is not evidence of a successful hardware test.
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