Response templates and variables

Step by step

1. Open Settings → Templates and select Create Template.
2. Enter Template Name. Add an optional Subject, Category and Tags.
3. Write Template Content and use the formatting toolbar as needed.
4. Insert {{recipient_name}}, {{sender_name}} or {{company}} from Available Variables.
5. Review the template and select Save Template. Use Template in the message composer to insert it.
6. Filter your templates by the available categories, such as General, Support or Sales.

Inside the application

Continue with these guides